Absolutely superb staff from top to bottom! I spent 30 years in the Army and have been around many excellent and professional staff members. This entire team is more than capable, professional, yet courteous AND friendly! Joe Cates was my medical advisor (and former patient). I couldn’t have had a better person to consult with prior to or during my procedure. I had a Bosley procedure 19 years earlier but Joe put me totally at ease and provided thorough explanations of their improved procedures where I received much more hair grafts than I did with the previous Bosley procedure. Dr. Giannotto and his staff did an excellent job. Following the procedure, the entire staff provided multiple contact names and numbers if I needed any assistance. My Uber app wan’t working and the PAI Staff manager, Michael Ramsey was kind enough to give me a ride down the street to my hotel and offered to pick me up in the morning. The next day, I had my follow-up consult, bandage removal, and head washing with one of their excellent nurses on staff, Ms. Kala. She was very kind and thorough in following up with me the days following, to include answering questions about my prescriptions. I have 6 1/2 times the grafts I had 19 years earlier with Bosley for a more than comparable price, considering 2 decades of inflation! I drove home from my Bosley procedure and never heard from them again. If you are thinking about hair transplant or have been putting it off, wait no longer! This team of professionals will put you at ease and make you wonder why you didn’t come in sooner. PAI is far superior to any other similar medical facility in the SE and completely thorough after the fact. It didn’t matter who I asked or spoke to in their facility, I received a detailed and friendly response. You will not find a more thorough, professional or friendlier staff in this profession. My hat is off (literally) to the entire PAI team… great work, Keep it up!
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