Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened (specifically excluding opened or used Anagen products and all supplements due to hygiene concerns), and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If your refund hasn’t appeared yet, here are a few things to check: First, take another peek at your bank account. Then, it’s worth contacting your credit card company, as refunds can take some time to process on their end. Lastly, your bank might also have some processing time, so a quick check with them is a good idea.
If you’ve gone through these steps and still haven’t received your refund, please let us know! You can email us at orders@wegrowhair.com or call us at 615-376-6010, and we’ll be glad to assist you further.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Defective or Damaged Items
If you need to exchange an item that is defective or damaged, please send us an email at orders@wegrowhair.com and send your item to:
We Grow Hair
9000 Church Street East
Suite 201, Building B
Brentwood, TN 37027
Shipping returns
To return your product, you should mail your product to:
We Grow Hair
9000 Church Street East
Suite 201, Building B
Brentwood, TN 37027
When you return an item, please note that you’ll be responsible for the return shipping costs. We’re also unable to refund the original shipping fees. If you receive a refund for your item, we’ll simply deduct the cost of the return shipping from that amount.
The time it takes for your exchanged product to arrive can vary depending on your location, so please bear with us!
For more valuable items, you might want to consider using a shipping service with tracking or purchasing shipping insurance for your peace of mind. While we’re always here to help, we can’t guarantee that we’ll receive your return shipment.
Need help?
Contact us at orders@wegrowhair.com for questions related to refunds and returns.